Find answers to common questions about srexalonvrexul scented candles, orders, and care instructions.
All srexalonvrexul candles are made with premium natural soy wax, cotton wicks, and high-quality fragrance oils. We prioritize sustainable and eco-friendly materials that provide a clean burn without harmful chemicals or toxins.
Our standard candles provide approximately 45-50 hours of burn time when used correctly. Larger custom candles may burn longer depending on size. Always trim the wick to 5mm before each use and burn for 2-3 hours at a time for optimal performance.
Yes, srexalonvrexul candles are made with natural ingredients and do not contain harmful chemicals. However, we recommend keeping burning candles out of reach of pets and never leaving them unattended. Some pets may be sensitive to certain fragrances, so monitor your pet's reaction when first using a new scent.
Absolutely! We offer custom scent blending for orders of 10 or more candles. Our fragrance experts will work with you to create the perfect scent combination. Visit our Custom Candle Orders page or contact us directly to start your custom order.
Our signature collection candles come in 250g containers. For custom orders, we offer various sizes ranging from 150g to 500g. Larger sizes are available for special orders. Contact srexalonvrexul to discuss size options for your needs.
You can place an order by contacting us through our contact form, calling us at +64 9 524 5890, or visiting our workshop in Auckland. For custom orders, we recommend scheduling a consultation to discuss your requirements in detail.
Yes, srexalonvrexul ships to all locations throughout New Zealand. Standard shipping takes 3-5 business days. Express shipping options are available for urgent orders. Shipping costs are calculated based on order size and destination.
The minimum order for custom candles is 10 units. This allows us to maintain our quality standards while offering competitive pricing. For smaller quantities, please explore our signature collection or contact us to discuss alternatives.
Custom orders typically require 3-4 weeks from design approval to delivery. This includes design consultation, sample approval, production, and shipping. Rush orders may be available for an additional fee depending on our current production schedule.
Yes, once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery progress. For custom orders, we provide regular updates throughout the production process.
For best results: trim the wick to 5mm before each use, burn for 2-3 hours at a time to create an even melt pool, keep away from drafts, and never leave burning candles unattended. Store candles in a cool, dry place away from direct sunlight when not in use.
Tunneling occurs when the candle is not burned long enough during the first use. Always burn your srexalonvrexul candle for at least 2-3 hours on the first burn to create a full melt pool across the surface. This sets the memory for future burns.
Yes! Our containers are designed to be reusable. Once the candle is finished, place the container in the freezer for a few hours, then the remaining wax will pop out easily. Clean with warm soapy water and reuse for storage, plants, or other purposes.
Scent strength can be adjusted by room size and burn time. For a lighter scent, burn in a larger space or for shorter periods. For stronger scent, use in smaller rooms or burn longer. If you consistently find our scents too strong or weak, contact us and we can recommend alternative fragrances.
Yes, srexalonvrexul is committed to sustainability. We use natural soy wax, cotton wicks, recyclable containers, and eco-friendly packaging. Our production process minimizes waste and we source materials from responsible suppliers whenever possible.
We want you to love your srexalonvrexul candles. If you're not satisfied, you may return unused candles within 14 days of delivery for a full refund. Custom orders are non-refundable unless there is a manufacturing defect. Please see our Return Policy page for complete details.
We take great care in packaging, but if your candle arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement or full refund immediately. Your satisfaction is our priority.
Orders can be cancelled within 24 hours of placement for a full refund. After production begins, cancellations may incur a fee depending on the stage of completion. Custom orders cannot be cancelled once design approval is given and production has started.
If you couldn't find the answer you were looking for, please don't hesitate to contact us. Our team at srexalonvrexul is here to help.